Why Remote Access?
These days remote desktop access is a fundamental tool of trade for IT support professionals. There are a myriad of options too. You can use the Windows Remote Desktop Protocol built into Windows XP, Server 2003 and later versions. You can install a third party software solution, such as VNC (which includes many free derivatives, or a web based solution like LogMeIn.
In most cases, some forward thinking is required. You need to have the software installed before you get the urgent call from the customer requiring either a quick 5 minute remote access session, or a 60 minute drive across town.